Terms and Conditions

Santa Fe (Mexico City) / Toluca
Hotel Camino Real Perinorte (Mexico City) / Toluca
Hermosillo
Cancun
Playa del Carmen
Puebla
Tijuana / San Diego

Santa Fe (Mexico City) / Toluca.

Tickets are non refundable, non transferable or endorsable to any other person.

• If you wish to use our Shuttle service, you must show up between two hours (only if you are traveling only with carry on luggage) and two and a half hours before the departure of your flight. The fee for this service is MXN $80 (about 8 US dlls) per customer. Payment for Shuttle services can be made here or at the Santa Fe Shuttle Station counters; also, you can process your boarding pass and check in your luggage.

• If you print your boarding pass: Web Check-in (between 72 to 2 hours before your flight departure), you can go directly to barding gate to take the Shuttle, as long as you are not documenting baggage or if you are traveling with carry on baggage.

• If you print your Boarding pass and also you have luggage to check in, you must stop at the counters to proceed with the established luggage inspection and registration procedures.

• We have an expansive parking lot where you can leave your car. And if you landed in Toluca airport with Volaris, you can also use our Shuttle to take you to the Santa Fe Shuttle Station in Mexico City. Just show your boarding pass.

Hotel Camino Real Perinorte (Mexico City) / Toluca

Tickets are non refundable, non transferable or endorsable to any other person.

• If you are in Mexico City and you wish to use our Shuttle service, you must show up at Hotel Camino Real Perinorte, two and a half hours before the departure of your flight. The fee for this service is MXN $100 (about 10 US dlls) per customer. You can ask here for the payment of the Shuttle or at Hotel Camino Real Perinorte.

• Hotel Camino Real Perinorte also offers you an expansive parking lot where you can leave your car.

• And if you land in Toluca with Volaris and you want to go to Northern Mexico City, you can also take our Shuttle to Hotel Camino Real Perinorte. The fee for this service is MXP $100 (about 10 US dlls) per customer.

Hermosillo

Tickets are non refundable, non transferable or endorsable to any other person. To use this Shuttle service you must:
  • Be at the terminal, at least 2:30 hours before the departure of your flight.
  • Arrive at the estimated time, according the bus departure from the city you are going to board the Shuttle.
  • Bring with you your Reservation code or Boarding pass and your ID.
  • Pay the Shuttle’s fee. You can do it at volaris.com.mx (Shuttle banner) or at Hermosillo Bus station.
If you land in Hermosillo:
  • After landing get all your luggage.
  • Pay the Shuttle’s fee. You can do it at volaris.com.mx (Shuttle banner) or at Hermosillo Bus station.
  • Schedule and date changes are permitted only if you request them at least two hours before your Shuttle boarding. You can ask for them via CallCenter 01 800 7VOLARIS or 01 800 78652747 and if you are in the US, you can dial our toll free number, 1 866 988 3527.
  • If you don't request your schedule or date changes at least two hours before your Shuttle boarding, you'll lose the amount you paid for the service.

Cancun.

Tickets are non refundable,non transferable or endorsable to any other person.

To use this shuttle service you must:

  • Be at the terminal, at least 2:30 hours before the departure of your flight.
  • Bring with you your reservation code or your boarding pass and your ID.
  • Pay the Shuttle's fee. You can do it at volaris.com.mx (Shuttle banner)

If you land in Cancun:

  • After landing get all your luggage.
  • Pay the Shuttle's fee. You can do it at volaris.com.mx (Shuttle banner)
  • Schedule and date changes are permitted only if you request them at least two hours before your shuttle boarding. You can ask for them via Call Center 01 800 7VOLARIS or 01-800 78652747 and if you are in the US, you can dial our toll free number 1 866 988 3527.
  • If you don't request your schedule or date changes at least two hours before your Shuttle boarding, you'll lose the amount you paid for the service.

Playa del Carmen.

Tickets are non refundable, non transferable or endorsable to any other person.

To use this shuttle service you must:

  • Be at the terminal, at least 2:30 hours and a half before the departure of your flight.
  • Bring with you your reservation code or your boarding pass and your ID
  • Pay the Shuttle's fee. You can do it at volaris.com.mx (Shuttle banner)

If you land in Cancun:

  • After landing get all your luggage.
  • Pay the Shuttle's fee. You can do it at volaris.com.mx (Shuttle banner)
  • Schedule and date changes are permitted only if you request them at least two hours before your shuttle boarding. You can ask for them via Call Center 01 800 7VOLARIS or 01-800 78652747 and if you are in the US, you can dial our toll free number 1 866 988 3527.
  • If you don't request your schedule or date changes at least two hours before your Shuttle boarding, you'll lose the amount you paid for the service.

Puebla.

Tickets are non refundable, non transferable or endorsable to any other person.

To use this Shuttle service you must:
• Be at the terminal, at least 2:30 hours before the departure of your flight.
• Pay the Shuttle’s fee. You can do it at volaris.com.mx (Shuttle banner) or at Volaris’ counter.
• Bring with you your Reservation code or Boarding pass and your ID.

If you land in Puebla:
• After landing get all your luggage.
• Pay the Shuttle’s fee. You can do it at volaris.com.mx (Shuttle banner) or at Volaris’ counter or r via Call Center.
• Schedule and date changes are permitted only if you request them at least two hours before your Shuttle boarding. You can
ask for them via Call Center 01 800 7VOLARIS or 01 800 78652747 and if you are in the US, you can dial our toll free number, 1 866 988 3527.
• If you don't request your schedule or date changes at least two hours before your Shuttle boarding, you'll lose the amount you paid for the service.

San Diego/Tijuana.

Tickets are non refundable, non transferable or endorsable to any other person.

• To use this Shuttle service you must show your visa and passport (if applicable).
• In Terminal Santa Fe (San Diego), you must be there two and a half hours before your flight's departure, showing your boarding pass or registration code, visa and passport (if applicable).
• In Terminal Santa Fe you can only buy flight tickets and get your boarding pass, you can't check your luggage until you arrive to Aeropuerto de Tijuana.
• Children under 15 years must travel with an adult.
• At the airport, you must be at boarding gate 30 minutes before your flight departure.
• Volaris does not guarantee your border crossing. We strongly recommend that you have all documentation you will need for this process, and that you follow and obey all Immigrations and Customs procedures. Volaris will not be responsible for any measures taken by Immigrations or Customs, such as any detentions.
• Whe you cross the border, be sure to declare all the items your carry, including any meat, plants, animals, vegetables and fruits items.
• Plan your trip accordingly. Should you have any questions about the items you are allowed to carry, please check first by visiting the U.S. Customs and Border Protection web page at www.cbp.gov for detailed information about prohibited and permitted items.
• We suggest that you are certain of your using the Shuttle service because we will not refund your payment.
• Schedule and date changes are permitted only if you request them at least two hours before your Shuttle boarding. You can ask for them via Call Center 01 800 7VOLARIS or 01 800 78652747 and if you are in the US, you can dial our toll free number, 1 866 988 3527.
• If you don't request your schedule or date changes at least two hours before your Shuttle boarding, you'll lose the amount you paid for the service.